Refund & Cancellation Policy

BrandMap provides customized video-editing services created specifically from each customer's footage and creative brief.

Before editing begins

If a customer requests cancellation before BrandMap has begun substantive editing work, BrandMap may provide a refund of the editing-service amount paid, subject to any non-refundable payment-processing costs or other amounts that cannot reasonably be recovered.

After editing has begun

Once substantive editing work has begun, payments are generally non-refundable because production time has already been reserved and customized work has commenced.

BrandMap may consider exceptional circumstances individually.

Completed work

Completed editing services are generally non-refundable.

Customers should use their included revision round(s) to request reasonable changes within the purchased scope.

Rush Delivery

Rush Delivery fees are generally non-refundable once BrandMap has prioritized or begun work under the Rush request.

If BrandMap determines before beginning the Rush service that it cannot provide the purchased Rush service, the Rush fee may be refunded.

Add-ons

Unused add-ons may be eligible for cancellation/refund if BrandMap has not begun performing that add-on.

Add-ons that have already been substantially performed are generally non-refundable.

Customer delays

A delay caused by inaccessible footage, incomplete information, missing files, unanswered questions or other customer-side issues does not by itself create a right to a refund.

Duplicate or erroneous charges

If a customer believes they were charged twice or charged incorrectly, they should contact BrandMap so the payment can be investigated.

Payment disputes

Customers are encouraged to contact BrandMap first regarding billing or service concerns so BrandMap has an opportunity to investigate and resolve the issue.

Nothing in this policy limits any rights a customer may have under applicable law or through their payment provider.

How to request cancellation

Cancellation/refund requests should include the BrandMap order number and should be sent using BrandMap's published contact method or order messaging system.